Privacy Policy

Prime Academy — Privacy Policy

Last updated: 8th November 2026

This Privacy Policy explains how Prime Academy (“we”, “us”) collects, uses and protects information when you use the Prime Academy app on Android, Windows, iPhone and iPad (iOS), Macbook and the website primeacademy.in. The app is for students who have registered with Prime Academy and are enrolled in our courses.

Prime Academy is an educational coaching platform. This policy applies to students who register, log in, and access course content through our app and website.

1. Information We Collect

Account Information

Device information (app only): To prevent account sharing, we create a device identifier from technical details of your device (for example, the device model and operating system build). On iPhone and iPad this is an identifier generated by the app; it is not your phone number, IMEI, serial number or any government ID. We also store a readable device label such as “iPhone”. If you log in from a new device, the login is held until Prime Academy approves it.

Screen recording and screenshot detection : To protect course material, the app detects whether screen recording, mirroring or screenshots are active on your device and, if so, pauses video and PDF content. This detection happens on your device. We do not record or store your screen.

    Login Activity

    We record the date and time of each login attempt (successful or blocked), along with the device label, to maintain your account’s security and to let you or our team review login history if needed.

    Course Progress and Watch-Time Data

    As you watch course videos, we record:

    • How many seconds of each video you’ve watched (cumulative)
    • Whether you’ve completed a video, folder, or course
    • Quiz attempts and scores, where applicable, for courses with a qualifying assessment tied to a certificate

    We use this information to enforce fair-use watch-time limits, track your course progress, determine certificate eligibility, and show your progress on your dashboard.

    Certificates

    If you complete a course (and, where applicable, pass its qualifying quiz), we generate a Certificate of Completion containing your name, the course title, the date, and (if relevant) your quiz score. This certificate is stored so it can be downloaded again later without being regenerated with different information.

    Payment Information

    We do not collect or store any payment or card information within the app. All course subscriptions and payments are handled separately through our website and its payment processor. The app itself has no payment functionality.

    2. How We Use Your Information

    We use the information described above to:

    • Create and maintain your student account
    • Verify your identity and prevent unauthorized account sharing across devices
    • Deliver course videos and track your watch-time and progress
    • Determine and issue Certificates of Completion
    • Provide customer support when you contact us
    • Maintain the security and integrity of our platform

    We do not sell your personal information to third parties, and we do not use your data for advertising.

    3. Third-Party Services We Use

    To operate Prime Academy, we rely on the following third-party service providers, each of which processes limited data on our behalf:

    • Render — hosts our backend server and database infrastructure
    • Supabase — hosts our database
    • Bunny.net — hosts and streams some of our video content
    • Google Drive — stores some of our downloadable course video files (accessed only by our own backend, never directly by students)
    • Cloudflare R2 — temporarily stores downloadable course content zip files for students to retrieve
    • YouTube — some of our legacy video content is hosted and streamed via YouTube’s embedded player

    These providers only receive the minimum data necessary to perform their function (e.g., video files, or the technical information needed to serve a video) and are not authorized to use your information for their own purposes.

    4. Data Security

    We take reasonable technical measures to protect your information, including:

    • Passwords are stored using industry-standard one-way hashing, never in plain text
    • Device-binding and per-request verification to prevent unauthorized account access from unrecognized devices
    • Video content delivery is access-controlled and tied to verified, active enrollments

    No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.

    5. Data Retention

    We retain your account information for as long as your account remains active. If you wish to have your account and associated data deleted, you may contact us using the details below, and we will process your request in accordance with applicable law.

    Deleting your account. To delete your account and the personal data linked to it, email info@primeacademy.in from the email address you registered with, using the subject line “Delete my account”. We will verify your request and delete your account and associated personal data within 30 days. Some records, such as payment records handled on the website, may be kept longer where the law requires.

    6. Children’s Privacy

    Prime Academy is intended for students preparing for undergraduate, postgraduate, or competitive examinations (such as DU Honours and MA Economics coursework) and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

    7. Your Rights

    Depending on your location, you may have rights to:

    • Access the personal information we hold about you
    • Request correction of inaccurate information
    • Request deletion of your account and associated data
    • Withdraw consent where processing is based on consent

    To exercise any of these rights, please contact us using the details below.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

    9. Contact Us

    If you have questions about this Privacy Policy or how we handle your information, please contact us:

    Prime Academy
    Website: https://primeacademy.in
    Email: info@primeacademy.in
    WhatsApp: +91 9899192027